FAQ
Our furniture buying process is designed to be simple and convenient. You can browse wide selection of furniture on our website or any store website, select the items you desire, and share it with us. Our customer service team will guide you through the process, ensuring a smooth and hassle-free experience from start to finish.
What is the estimated delivery time for furniture orders?
The estimated delivery time for furniture orders is typically between 30-40 days. This includes the processing time, shipping from the UAE to Egypt, and any necessary customs clearance procedures. Our customer service representative will keep you informed about the progress of your order throughout the entire process.
Are there any additional charges for shipping and customs?
Our pricing structure includes shipping and customs charges, so you don't have to worry about any additional fees. The price you see in the final quotation is the final price you pay for the items, including delivery to your doorstep in Egypt.
Can I return or exchange a product if I am not satisfied?
We accept returns or exchanges only in the case of products that are damaged or defective upon delivery. It is important to carefully inspect the items upon receipt and report any issues to our customer support team immediately. We will work with you to resolve the issue and provide a suitable solution.
How can I track the status of my order?
Once you have placed an order, our customer service team will provide you with tracking information. You can contact us at any time and our team will update you on the status of your order and monitor its progress until it reaches your doorstep in Egypt.
Do you offer any warranties on the furniture?
The warranties for the furniture sold through our us are provided by their original stores or brands. We highly recommend choosing brands that have a branch or authorized service center in Egypt to ensure convenient warranty support.
Can I request live pictures or videos of the furniture before making a purchase?
Yes, you can request live pictures or videos of the furniture from our customer service team, whenever possible. We understand the importance of making informed decisions, and we strive to provide as much visual information as possible to assist you in your purchasing process.
How can I contact customer support for assistance?